Privacy policy
This Privacy Policy describes how Sangeetly collects, uses, and protects your information when you visit our website or purchase our products. We are committed to ensuring that your privacy is protected.
Information We Collect
We collect information to provide better services to our users. This includes:
- Personal Information: Name, email address, phone number, and shipping/billing address provided during checkout or account creation.
- Customization Data: Because Sangeetly offers personalized products, we collect user-provided content such as audio recordings (for our recordable plushies and Echoframes), photos, and text for custom songs.
- Technical Data: IP address, browser type, and device information collected automatically through cookies to improve website performance.
How We Use Your Information
The information we collect is used for:
- Processing and fulfilling your orders.
- Personalizing products (integrating your audio and photos into our physical gifts).
- Communicating order updates and promotional offers.
- Internal record-keeping and improving our product offerings.
Data Security and Third-Party Sharing
We do not sell, distribute, or lease your personal information to third parties. Information is shared only with trusted partners strictly necessary for business operations:
- Payment Processing: We use Razorpay for secure payment transactions. Your card details are processed through their secure vault and are not stored on our servers.
- Logistics: Your contact details and address are shared with our shipping partners to ensure delivery.
Cookies
Our website uses cookies to maintain your shopping session and enhance your user experience. You can choose to accept or decline cookies through your browser settings, though this may prevent you from taking full advantage of the website.
Shipping & Delivery Policy
- Processing Time: Since many of our products (like custom songs and recordable frames) require personalization, orders are typically processed within 2–4 business days.
- Delivery Timeline: Once shipped, delivery usually takes 5–7 business days depending on your location.
- Tracking: A tracking link will be sent via SMS/Email once the order is dispatched.
Cancellation & Refund Policy
To comply with payment gateway requirements, we maintain a clear refund policy:
- Cancellations: Orders can be cancelled within 24 hours of placement, provided the personalization process has not begun.
- Returns/Refunds: Due to the personalized nature of our products (audio-recordable gifts and custom songs), we generally do not offer returns unless the product arrives damaged or is functionally defective.
- Damaged Goods: If you receive a damaged product, please contact us within 48 hours of delivery with a photo/video of the defect to initiate a replacement or refund.
- Refund Processing: Approved refunds will be processed within 7–10 working days.
Reach Out to Us
For any queries regarding this privacy policy, how your information is handled, or your interaction with this website, you may contact us at: sangeetly11@gmail.com