Frequently Asked Questions

What is the Glow Frame and how does it work?

The Glow Frame is a sleek acrylic photo frame with a hidden touch-sensor light inside,
When you gently tap the frame, the light turns ON and illuminates your photo, making the memory feel alive again. No buttons, no switches — just a soft touch activates the glow.
It runs on an inbuilt battery and is designed to stay bright, elegant, and interactive for a long time

How long will it take for my order to be delivered, and do you offer express delivery?

Our standard delivery timeline is 3–6 working days depending on your city.
If you’re in a hurry, we offer express 1–2 day delivery in most metro and tier-1 cities.
Each order is handmade and personalized, but we always try to dispatch as quickly as possible.

What payment methods do you accept, and is Cash on Delivery available?

We accept all major payment modes — UPI, Debit/Credit Cards, Net Banking, and Wallets.
Cash on Delivery (COD) is available for most locations across India.
For personalized and urgent orders, prepaid payment helps us process faster.

Do you deliver to all cities in India, and how can I track my order?

Yes, we deliver to every city and town in India.
Once your order is shipped, you will receive a tracking link via WhatsApp or email.
You can check the live status anytime until it reaches your doorstep.

How do I record or change the 30-second message on the LuvLingo plush?

Recording is simple — just press and hold the record button, speak your message, and release to save it.
If you want to change it, you can re-record anytime. There is no limit to how many times you can record.
The message plays when the plush is hugged or gently squeezed, making every moment feel personal and warm.

How can I contact Sangeetly, and how long will it take to get a reply?

You can reach us anytime at:
📞 +91 80568 14497
📧 Sangeetly11@gmail.com
We usually reply within 1–3 hours, and during peak times within 24 hours.
Every message matters to us — we treat each query with care because your gift carries emotion.